Why You Can’t Afford to Skip User Research

When you’re designing a website or an app, you can’t assume that you know best. Sure you probably have some good assumptions about what you think will work. But to truly set yourself up for success, you must intimately understand the people who use or will use your product.

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User Research: Why it’s an investment, not an expense

Is your team investing enough in user research? When was the last time you did user research … last week, last month, last year, never?

Einstein once said: “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

Why should we spend more time thinking about the problem than working on the solution?

Well, the answer is quite simple. The more we understand a problem, the more obvious the solution will be.

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2 Simple Ways To Bring More Clarity To Communication

This week I read a great article in Wired about the concept of simplicity and how in design, simplicity is overrated. I loved this part of the article:

… a major factor in screaming matches between people is the lack of a shared definition of a key term. ‘Clean’ for example, can be measured in degrees. Then there’s the word ‘simple’. Two people can have very different definitions of a word like that.

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