Designing for people who did NOT grow up with the Internet

* I originally wrote this post for Medium.

I recently spent a few days visiting family in Florida. Inevitably, a few days into the trip, I had a list of tech-related things that people needed help with. In fact, I became the family appointed Apple Genius…but I’m sure none of you can relate to that (wink, wink)!

As a user experience designer, you haven’t lived until you’ve trouble-shooted tech problems for your family or tried to teach them easier ways to do things.Continue reading